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Advanced Collections (IEX) FAQ (Doc ID 1210889.1)

Last updated on FEBRUARY 02, 2021

Applies to:

Oracle Advanced Collections - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Purpose

This document discusses some of the commonly asked questions about Advanced Collection  process in Oracle Collections. All features mentioned are current as of the latest release 12.1.3

Questions and Answers

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In this Document
Purpose
Questions and Answers
 STRATEGY
 1. An incorrect strategy has been assigned via strategy management program to the customer, Why?
 2. Strategy is missing in strategy tab?
 3. Collector of my customer is not assigned to the customer’s strategy work item?
 4. Work item doesn’t appear in UWQ.
 5. My strategy is created at a different business level than expected?
 6. Change Strategy button in strategy tab is disabled.
 7. Under what circumstances will my strategy will go on hold?
 8. Under what circumstances my strategy change from On Hold to Open?
 9. My strategy doesn’t automatically change if any activity happens for the customer.
 10. Strategy automatic work items delivery status is not successful. It is in XMLDATA/XMLDOC status.
 11. Strategy tab is missing in collections form
 12. Why latest work item is still in status "To be created" even after completion of previous work item?
 13. Why work items corresponding to a strategy has different resource assigned?
 14. Strategy for Bankruptcy is not created?
 15. Work item with skill is not assigned to the collector of the customer.
 16. Why fulfillment work item is not completed even after running IEX: Bulk XML delivery manager concurrent program?
 DUNNING
 1. My invoice(s) doesn’t appear in stage dunning letter.
 2. My invoice(s) doesn’t appear in days overdue dunning letter.
 3. Dunning letter is not generated for the customer.
 4. Dunning Callback is not created for dunning record.
 5. When will dunning record be in Close status?
 6. Please explain how the dunning correspondence gets picked up from Days Overdue dunning plan.
 7. Please explain how the dunning correspondence gets picked up from Stage dunning plan.
 8. Is there a way to deliver dunning letter in a different format for an email method?
 9. Only a single letter is sent for different stages belonging to different lines for a stage dunning plan.
 10. Modification of stage dunning level from transactions tab is disabled.
 
 CONTRACTS & LATER STAGE DELINQUENCIES
 1. I am not able to view a bankrupt customer in UWQ. Why?
 2. Unable to create litigation and repossession for a transaction from life cycle tab (or) Maintain status in lifecycle tab is disabled.
 3. Repossession for a contract is disabled?
 4. What setups are required for write off of a contract?
 5. Write-off of contracts cannot be approved?
 6. Cases are created for the customer but how the contracts are filtered between cases?
 COLLECTION SETUPS
 1. Loans / Contracts tabs cannot be seen in collections form.
 2. How is correspondence for various collection activities like adjustments, disputes, promises etc sent?
 3. Can I disable particular collection activity?
 4. My unpaid reason code doesn’t appear while assigning unpaid reason to a transaction, Why?
 5. Newly created Aging bucket is missing in Aging tab.
 6. What setups are required for setting up collector at customer level?
 OTHER COLLECTION ACTIVITIES
 1. Can see multiple values for each metric in profile tab?
 2. I am not able to cancel dispute as cancel dispute is disabled.
 3. Details for dispute in history tab is disabled.
 4. Unable to View /Print Invoices for BPA templates from Collections.
 5. Unable to Promise delinquent invoices.
 6. Why Amount columns (Amount overdue, net balance & Last payment amount) in Collections header are null?
 7. Why Aging tab is disabled?
 LOANS
 1. When and How does Loan status change?
 COLLECTIONS SEARCH
 1. When opening search form, from Collections form, why search type is not getting defaulted to value in IEX: Default Universal Search Type?
References

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