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Generate Field Service Trips Failed To Create The Trip When Multiple Shifts Are Defined In A Day (Doc ID 1211329.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.
Executable:CSFVGST - Generate Shift Tasks


Symptoms

'Generate Field Service Trips' concurrent program should finished normally, when there are multiple shifts assigned to a resource in a day and create the shifts so that, for example,
first shift from 7:00 to 12:00 and
second shift from 13:00 to 17:00

The issue can be reproduced at will with the following steps:
1. Field Service Dispatcher Responsibility.

2. Shifts were defined for days Monday through Saturday (two shifts for each day)
First shift from 7:00 to 12:00 and second shift from 13:00 to 17:00,
Both shifts are regular Availability type.

3.Run 'Generate Field Service Trips' concurrent program.

4.Concurrent program completed with a warning

5.Review the log and log shows for every resource in the shift from 13:00 to 17:00 the following error:

Failed to create the trip for the resource between 25/08/2010 13:00 and 25/08/2010 17:00 as there exists trips overlapping with the given interval.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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