After Using 'Back' Button During Requisition Checkout, Get Error: An Error Has Occurred In Building Your Approver List (Doc ID 1213483.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle iProcurement - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Using browser back button during checkout process on Checkout: Review and Submit page and try to save document the following error occurs.

ERROR
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Error
An error has occurred in building your approval list. Please contact your system administrator


STEPS
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The issue can be reproduced at will with the following steps:
1- Enter non catalog request
2- On checkout approval page one approver defaulted
3- Click next
4- Use browser back button, click save
5- Get an error has occurred building approver list
6- Click on ‘Manage Approvals’ button on the top right
7- Tick the ‘Reset Approval List’ and then click on submit
8- Now requisition is saved correctly

 

NOTE: The error may not occur but the approval list is not generated following the next steps using AME rules:

AME is not generating Approval Groups first time when purchase requisition is initiated. But it generates approval groups when user clicks back button and click next button in the purchase requisition screen in iProcurement.

The expectation is for application to generate approval list when initiated.

Steps:
1. Create rule with necessary attributes, conditions and approval groups in AME for Purchase Requisition Transaction type.
2. Create requisition in iProcurement and click checkout.
3. Click next button on the screen and it is supposed to generate approval groups based on the rule setup in AME.
4. Observe the application does not generate approval group until user clicks back button and then click next button.

Cause

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