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Working Effectively With Support On Cost Management Issues (Doc ID 1214012.1)

Last updated on NOVEMBER 24, 2020

Applies to:

Oracle Cost Management - Version 11.5.10.0 and later
Information in this document applies to any platform.
***Checked for relevance on 18-DEC-2014***

Purpose

This document outlines and explains how to work effectively with Global Customer Support (GCS) on Costing issues. This also provides a comprehensive overview of the necessary information that needs to be provided before Oracle Cost Management GCS will be able to move forward in resolving the issue.

For all our customers, we are providing this information to enhance interactions between Oracle Cost Management GCS and yourself  in our continued effort to provide outstanding Customer Service and Support.

Scope

This document is intended for all customers who log Oracle Cost Management Service Requests.

Details

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In this Document
Purpose
Scope
Details
References

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