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Working Effectively With Support On Cost Management Issues (Doc ID 1214012.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Cost Management - Version and later
Information in this document applies to any platform.


This document outlines and explains how to work effectively with Global Customer Support (GCS) on Costing issues. This also provides a comprehensive overview of the necessary information that needs to be provided before Oracle Cost Management GCS will be able to move forward in resolving the issue.

For all our customers, we are providing this information to enhance interactions between Oracle Cost Management GCS and yourself  in our continued effort to provide outstanding Customer Service and Support.


This document is intended for all customers who log Oracle Cost Management Service Requests.


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