Invoice Tab On Additional Order Information is Missing Freight Amount (Doc ID 1214028.1)

Last updated on SEPTEMBER 24, 2012

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for relevance on 24-SEP-2012***

Symptoms


On : 12.1.2 version, Transaction Entry

Find when navigating to the Additional Order Information form and click on the Invoices/Credit Memos tab,
the amount in the field does not match the amount of the invoice that is viewed from the Transactions form.
The freight lines seem to be left out of the total.

EXPECTED BEHAVIOR
-----------------------
Expect to show the correct balance.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to the Additional order information form and view the Invoices tab.
3. The amount on that form does not match the actual invoice. The freight lines seem to be left out of the total.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the correct invoice information.

Cause

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