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FRM-50011 In Contact Center - CSC_INVOICE_DETAILS.INV_DATE When Transaction Date Is Day > 12 (Doc ID 1214175.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Care - Version 12.0.6 and later
Information in this document applies to any platform.


While utilizing the Invoices Tab within Contact Center the field "Date" is transposing Month for
Day where day is < 12 (top number for a month). This is occurring in many different date formats, but the below shows an example of the behavior noted:

The date, 12/08/06, is incorrectly displayed as 08/12/06. Is is displayed correctly in all other parts of the form including the actual invoice (when drilling down into it).

In this case mask is showing DD-MON-YEAR for customer

Steps to Reproduce

1. Customer Support responsibility -> Customer Management -> Contact Center
2. Query a Customer with Invoices attached and click on Invoices Tab
3. Review the Date field in comparison to other dates on the form/tab. Note how the month/day is transposed.




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