Email Center Not Processing Incoming Emails, Concurrent Program Not Started

(Doc ID 1215013.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.
Checked for relevance on 27-May-2014


Symptoms

Inbound emails no longer being received in Oracle Email Center.

Rules to automatically create SRs are not reached.

The Download Processor Error page can display errors of the following type:


javax.mail.MessagingException: Unable to load BODYSTRUCTURE
at com.sun.mail.imap.IMAPMessage.loadBODYSTRUCTURE(IMAPMessage.java:1117)
at com.sun.mail.imap.IMAPMessage.getContentType(IMAPMessage.java:340)
at oracle.apps.iem.emta.message.QueueDataParser.getAttachmentNameSize(QueueDataParser.java:167)
at oracle.apps.iem.emta.message.QueueDataParser.dumpQueueData(QueueDataParser.java:120)
at oracle.apps.iem.emta.broker.PrepBroker.getQueueData(PrepBroker.java:436)
at oracle.apps.iem.emta.broker.PrepBroker.preprocess(PrepBroker.java:309)
at oracle.apps.iem.emta.broker.PrepBroker.procMails(PrepBroker.java:180)
at oracle.apps.iem.emta.broker.BrokerHandler.procMail(BrokerHandler.java:75)
at oracle.apps.iem.emta.controller.Worker.run(Worker.java:156) at java.lang.Thread.run(Thread.java:619)

 

Changes

Platform migrated to Oracle VM Version 5.

Cause

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