Service HTML - Error When Populating And Saving Service Request Extensible Attributes: Oracle.Jbo.TooManyObjectsExceptions (Doc ID 1215435.1)

Last updated on DECEMBER 13, 2016

Applies to:

Oracle Customer Support - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

In Customer Support Specialist, when populating the Extensible Attributes and saving some of the fields are blanked.
After re-populating the values and saving for a second time, the following error is displayed:

Error:

oracle.jbo.TooManyObjectsException: JBO-25013: Too many objects match the primary key oracle.jbo.Key[1209 ]


Steps:

1. Create extensible attributes to appear on Customer Support Specialist.
2. In Customer Support Specialist open an SR and enter the Extensible Attribute values.
3. After save some of the values entered disappear.
4. After re-populate and save, the reported error occurs.

Cause

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