My Oracle Support Banner

Supplier Ship & Debit Process Not Creating Negative Claim for the Negative Batch (Doc ID 1216630.1)

Last updated on JULY 17, 2020

Applies to:

Oracle Trade Management - Version 12.1 to 12.1 [Release 12.1]
Oracle Price Protection - Version 12.1.1 to 12.1.1 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Customer Returns on invoices with a Ship+Debit which need to payback to the supplier through a negative claim.
After creating the negative batch line and approving it did not get a claim created.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.