Iex: Territory Assignment Call Not Inserting Rows In Jtf_tae_1600_cust_matches (Doc ID 1216896.1)

Last updated on APRIL 12, 2016

Applies to:

Oracle Territory Management - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Collector is not being assigned properly to customer after running the Star program

Create a new Collection Territory.
Select territory type as Account
Define Territory Name and values for Account and Rank.
Add resource type=Group, Resource=SF
Matching attribute = Account Classification, value= SAN FRANCISCO
Finish
Run STAR for Collections in total mode
does not update the tables properly and thus group collector is not assigned to customers as expected.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms