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Customer Merge Program Failing With Ora-01722: Invalid Number (Doc ID 1217984.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

When trying to merge two customer accounts belonging to same party, the customer merge program is failing with the following error occurs.

ERROR
-----------------------
The error message is : MSG-00001: CRM_MERGE.CUSTOMER_PRODUCTS_MERGE : 004- : ORA-01722: invalid number

STEPS
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The issue can be reproduced at will with the following steps:
1. Run Customer Merge program for account numbers <Account_Number1> and <Account_Number2>

Cause

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In this Document
Symptoms
Cause
Solution
References


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