FYI Emails Sent to Salesrep for Renewal WF Notifications Not Suppressed
(Doc ID 1218284.1)
Last updated on JANUARY 31, 2022
Applies to:Oracle Service Contracts - Version 12.0.4 and later
Information in this document applies to any platform.
When a contract is renewed, the workflow FYI notification detail is emailed to the salesrep, regardless of the status of profile option 'OKC: Suppress Sending Emails from Contract Alert Workflow' (OKC_SUPPRESS_EMAILS).
Steps to reproduce:
1. Set profile 'OKC: Suppress Sending Emails from Contract Alert Workflow' to YES
2. Renew a contract
- notifications get sent to the contract salesrep.
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