My Oracle Support Banner

Set-up and configuration of Basic Telephony Integration with the Oracle SDK. (Doc ID 1220087.1)

Last updated on NOVEMBER 07, 2023

Applies to:

Oracle Advanced Inbound Telephony - Version 11.5.10 to 12.1.1 [Release 11.5 to 12.1]
Information in this document applies to any platform.


The following document is designed to give a 'Step-by-Step- guide to setting up Oracle Advanced Inbound Telephony with Basic Telephony using the Oracle SDK on a Release  12 instance, primarily to assist with the creation of Reproducible Test Cases  (RTC) within SRs.

The details in this note will also assist Customers who are new to this area. As it can be followed to set-up and see the Basic Telephony integration with the Oracle Products.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Introduction to Basic Integration
Summary of the Set-Up
 Installing the SDK
 Configure the SDK Switch Simulator for use with Basic Telephony.
Set System Profiles
Configure Resource to use Basic Telephony
 Testing – Making a Call from icWorkController in UWQ
 Testing – Logout from UWQ
Trouble Shooting

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.