Unable To Add Ship Line to RMA Order In Depot Repair
Last updated on MARCH 08, 2017
Applies to:Oracle Depot Repair - Version 220.127.116.11 and later
Information in this document applies to any platform.
Form:CSDREPLN.FMB - Repairs
***Checked for relevance on 22-Nov-2013***
When using the 'Add to order' list of values (lov) on a Ship Line, it does not show the Order that was created for the Return Line.
The 'Bill To' and 'Ship To' accounts on the logistics lines are the same as the customer account on the service request.
It is expected that the Order on the Return Line should appear.
Profiles are set as:
CSD: Add to Order Num Within Repair Order Default -> Yes
CSD: Add to Order Num Within Service Request Default -> Yes
Based on that it is expected all lines should be added onto the same order.
The issue can be reproduced at will with the following steps:
1. Connect to the Oracle Applications using a suitable responsibility (e.g. Depot Repair Manager)
2. Navigate to the Repair Order screen.
3. Create a SR/RO.
4. Create Logistic Lines.
5. Book Return Line.
6. Use 'Add to Order' on the Ship line.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms