Unable To Add Ship Line to RMA Order In Depot Repair (Doc ID 1220373.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 11.5.10.2 and later
Information in this document applies to any platform.
Form:CSDREPLN.FMB - Repairs

***Checked for relevance on 22-Nov-2013***

Symptoms

When using the 'Add to order' list of values (lov) on a Ship Line, it does not show the Order that was created for the Return Line.

The 'Bill To' and 'Ship To' accounts  on the logistics lines are the same as the customer account on the service request.

It is expected that the Order on the Return Line should appear.

Profiles are set as:
CSD: Add to Order Num Within Repair Order Default -> Yes
CSD: Add to Order Num Within Service Request Default -> Yes

Based on that it is expected all lines should be added onto the same order.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Connect to the Oracle Applications using a suitable responsibility (e.g. Depot Repair Manager)
2. Navigate to the Repair Order screen.
3. Create a SR/RO.
4. Create Logistic Lines.
5. Book Return Line.
6. Use 'Add to Order' on the Ship line.

Cause

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