Email Center : Error During Resolve Or Transfer Email (Doc ID 1221573.1)

Last updated on MARCH 11, 2019

Applies to:

Symptoms

When attempting to Resolve an email, the email is sent but the following error occurs.

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Email Center Agent responsibility
2. Navigate to Agent's Inbox
3. Select a message to reply it
4. From the Action drop-down list, select the Resolve action
5. Go

Changes

Cause

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