Email Center : Error During Resolve Or Transfer Email

(Doc ID 1221573.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.4 and later
Information in this document applies to any platform.
***Checked for relevance on 04-OCT-2013***

Symptoms

When attempting to Resolve an email, the email is sent but the following error occurs.


The message was successfully sent to the customer, however one of the post send operations failed.
Please notify the System Administrator.
When all Oracle Email Server processes are running, please re-select the original message to finish this interaction.


The view source page gives the following error information:

<!-- Error stack of the JSP exception if any:
oracle.apps.iem.solo.exception.MailActionException: The message was successfully sent to the customer, however one of the post send operations failed. Please notify the System Administrator. When all Oracle eMail Server processes are running, please re-select the original message to finish this interaction.
at oracle.apps.iem.solo.agent.Agent.sendMailImme(Agent.java:2278)
at oracle.apps.iem.solo.agent.Agent.sendMail(Agent.java:4074)
at oracle.apps.iem.solo.agent.Agent.sendMail(Agent.java:4011)
at oracle.apps.iem.solo.agent.AgentSession.sendMail(AgentSession.java:2683)
at _iemsa__wrapup._jspService(_iemsa__wrapup.java:1111)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:379)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:621)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:871)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:453)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:313)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:595)


Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Email Center Agent responsibility
2. Navigate to Agent's Inbox
3. Select a message to reply it
4. From the Action drop-down list, select the Resolve action
5. Go

Cause

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