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Task Notes Created In Forms Have Different Source Object Then Notes Created In Portal (Doc ID 1222145.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

When creating notes in Field Service Technician Portal (FSTP) the Task Notes are created with the object source = 'TASK MANAGER'.  Customers would like to be able to create debrief notes in FSTP with object source = 'FIELD SERVICE REPORT'. The same as notes created in the Debrief form.
The functionality for Task Notes should be the same in FSTP and in FORMS..


The issue can be reproduced at will with the following steps:
1. Open the FSTP responsibility.
2. Create a debrief for a task.
3. Create a note.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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