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Creating Service Request Causes FRM-40831: Truncation Occurred: Value Too Long For Field System_name (Doc ID 1223223.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.


When creating Service Request, the following error is displayed:

FRM-40831: Truncation occurred: value too long for field SYSTEM_NAME.

Steps To Reproduce

(R) Customer Support
(N) Customer Management->Contact Center

  1. Query for the Customer
  2.  Go to Service Request tab and add a new service request 
  3.  Use the LOV (List of Values) for System to select a system with a name <=50 characters and more than 30 characters




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In this Document
 Steps To Reproduce

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