Creating Service Request Causes FRM-40831: Truncation Occurred: Value Too Long For Field System_name
(Doc ID 1223223.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.
When creating Service Request, the following error is displayed:
FRM-40831: Truncation occurred: value too long for field SYSTEM_NAME.
Steps To Reproduce
(R) Customer Support
(N) Customer Management->Contact Center
- Query for the Customer
- Go to Service Request tab and add a new service request
- Use the LOV (List of Values) for System to select a system with a name <=50 characters and more than 30 characters
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
|Steps To Reproduce|