Document Manager Failed With Error Number 3 At Open Document State for all Requisitions and Purchase Orders (any type) (Doc ID 1225135.1)

Last updated on JULY 30, 2024

Applies to:

Symptoms

Listing of Document Manager Error Number 3 Issues and Troubleshooting Tips > Document Manager Failed With Error Number 3 - Sysadmin Message is Null > 1225135.1

The approval process fails with document manager error #3 for all purchase orders.

Activity : OPEN_DOCUMENT_STATE
Error message: User-Defined Exception
Error Stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.OPEN_DOC_STATE, POAPPRV, NNNN-NNNN, RRRRR, RUN)

Steps
The issue can be reproduced at will with the following steps:
1. Enter a purchase order
2. Submit it for approval
3. The workflow process fails at the first call to the "open doc state" activity (it never reaches an approver)

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.