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Document Manager Failed With Error Number 3 At Open Document State for all Requisitions and Purchase Orders (any type) (Doc ID 1225135.1)

Last updated on MARCH 21, 2018

Applies to:

Oracle Purchasing - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
*** Note is valid as of 15-SEPT-2016 ***

Symptoms

Listing of Document Manager Error Number 3 Issues and Troubleshooting Tips > Document Manager Failed With Error Number 3 - Sysadmin Message is Null > 1225135.1

The approval process fails with document manager error #3 for all purchase orders.

Activity : OPEN_DOCUMENT_STATE
Error message: User-Defined Exception
Error Stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.OPEN_DOC_STATE, POAPPRV, NNNN-NNNN, RRRRR, RUN)

Steps
The issue can be reproduced at will with the following steps:
1. Enter a purchase order
2. Submit it for approval
3. The workflow process fails at the first call to the "open doc state" activity (it never reaches an approver)


Cause

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