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Service Line Cannot Be Created When Order Reference Does Not Exist Ib (Doc ID 1226828.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Quoting - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms



If a service line that has an OE reference in IB is added to the quote prior to another service line that does not have a OE reference in IB the following error occurs - Error returned in ASO_PRICING_INT.Pricing_order. No data found. An unexpected error has occured during processing of the ASO_QUOTE_HEADER information.

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Error Message:

APP-236138, APP-236139, APP-236051, ORA-01403

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### Steps to Reproduce ###
Quoting Sales Manager Responsibility

Line 1 of the quote is attached to a product in the Installed base that has an oe reference (last_oe_order_line_id) in the IB. Line is created successfully. Then user creates another service line where there is no reference to an OE number in IB and the error occurs. From that point forward you are not able to save the service line and must exit the quote form without saving.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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