Creation of Promise-To-Pay is Not Putting Strategy Work Items On Hold
(Doc ID 1226893.1)
Last updated on JUNE 05, 2024
Applies to:
Oracle Advanced Collections - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
Symptoms
For a customer, you have created a promise-to-pay for a transaction. This should put the Strategy work item “On Hold”, but that is not happening. Once, the work item is getting completed, the next work item is moving to Pre-wait or Open status.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |