Creation of Promise-To-Pay is Not Putting Strategy Work Items On Hold (Doc ID 1226893.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

For a customer, you have created a promise-to-pay for a transaction. This should put the Strategy work item “On Hold”, but that is not happening. Once, the work item is getting completed, the next work item is moving to Pre-wait or Open status.

Cause

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