Unable to Preview Contract Terms From Purchase Order - "Could not generate PDF" Error (Doc ID 1227023.1)

Last updated on OCTOBER 12, 2016

Applies to:

Oracle Procurement Contracts - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance 02-Nov-2014***

Symptoms

When attempting to preview contract terms applied to a Purchase Order the following error occurs.

Error:
Problem: The system could not generate the PDF document.
Reason: The system detected an error in the following code/object.
Code: XML
Object: PO
Action: Please contact the system administrator and try again

Steps to reproduce:
The issue can be reproduced at will with the following steps:
1. Enter a purchase order
2. Go to Terms and select a contract template and apply it.
3. Go to Actions>Preview
- the error occurs.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms