POAPPRV: Email Notification PO_PO_APPROVE_PDF With Mail_Status FAILED (Doc ID 1227025.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Purchasing - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Nov-2014***

Symptoms

Version: 12.0.6
Comp: Approvals - Req, PO

When submitting a PO for approval the Approver receives a notification in their worklist, but does not receive the email notification. The email notification (PO_PO_APPROVE_PDF) has mail_status FAILED.

PO_WF_DEBUG shows the following additional error:

PO_WF_PO_NOTIFICATION.GetDisplayValue: sql err: ORA-01403: no data found

Steps:
1. Navigate to Purchase Orders > Purchase Orders.
2. Create a standard purchase order and submit it for approval.
3. The mail_status for the created email notification (PO_PO_APPROVE_PDF) is FAILED.

Cause

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