R12: Service: CSI_TXN_OWNER_NOT_FOUND When Booking Charge Line
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Depot Repair - Version 12.0.6 and later
Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 10-Sep-2013***
Find that intermittently, on the logistics tab of the service request, the process of order booking and process receiving and shipping cannot complete. Booking orders leads to error:
One of the record (Identified by record index 1 and Item ID: 103626) in the
owner. Instance cannot be created without an owner.
Steps to Reproduce
1. Find SR >Logistics Tab
2. select x Process Transaction ; Type : return
3. Automate order process steps -> select x
book order select x > press 'process' > This leads to the Error.
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