R12: Service: CSI_TXN_OWNER_NOT_FOUND When Processing Charge Line
(Doc ID 1228134.1)
Last updated on NOVEMBER 25, 2020
Applies to:Oracle Depot Repair - Version 12.0.6 and later
Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.
Find that intermittently, on Depot Repair Logistics tab, the process of order booking and process receiving and shipping cannot complete. Booking orders leads to error:
One of the record (Identified by record index 1 and Item ID: ######) in the
Steps to Reproduce
1. Find a service request/repair order
2. In the repair order navigate to Logistics Tab
3. Try to process the logistic line and the reported error occurs
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In this Document