R12: Service: CSI_TXN_OWNER_NOT_FOUND When Booking Charge Line

(Doc ID 1228134.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Depot Repair - Version 12.0.6 and later
Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 10-Sep-2013***

Symptoms

Find that intermittently, on the logistics tab of the service request, the process of order booking and process receiving and shipping cannot complete. Booking orders leads to error:
  

Error

One of the record (Identified by record index 1 and Item ID: 103626) in the

Transaction Line Detail table is sourced but does not have an
owner. Instance cannot be created without an owner.
 
CS_DB_ERROR
Cannot complete process of order booking CSI_TXN_OWNER_NOT_FOUND

Steps to Reproduce

(R)Depot Repair
1. Find SR >Logistics Tab
2. select x Process Transaction ; Type : return
3. Automate order process steps -> select x
book order select x > press 'process' > This leads to the Error.

Cause

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