Customer Merge - 'A request has already been submitted...'

(Doc ID 1230293.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Trading Community - Version and later
Oracle Receivables - Version and later
Information in this document applies to any platform.


On : version, Data Quality Management

When attempting to run Customer Merge for e.g. account number 123456, the following message is displayed

"A request to merge account 123456 with account 30245 has already been submitted, Please ensure that the request has completed before you reselect account 123456"

The issue can be reproduced at will with the following steps:
Receivables Responsibility

1. Navigate: Customers -> Customer Merge
2. Enter customer number 123456. The message is displayed




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