Customer Merge - 'A request has already been submitted...' (Doc ID 1230293.1)

Last updated on OCTOBER 13, 2022

Applies to:

Symptoms

On : 11.5.10.2 version, Data Quality Management

When attempting to run Customer Merge for e.g. account number 123456, the following message is displayed

ERROR
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"A request to merge account 123456 with account 30245 has already been submitted, Please ensure that the request has completed before the account merge is re-submitted. "


STEPS
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The issue can be reproduced at will with the following steps:
Receivables Responsibility

1. Navigate: Customers -> Customer Merge
2. Enter customer number 123456. The message is displayed

Changes

Cause

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