Unable To Maintain Contact Restrictions In OCO (Doc ID 1230953.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle Customers Online - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

The business reason for these being accessible in OCO is the following: from a role, process perspective, these contact restrictions/preferences are key components of the customer data model.

The maintenance of these should be able to be performed by a customer data steward/analyst, rather than having them maintain them through a customer care role or telesales role.

Generally speaking, core/key customer data should be visible and updatable in OCO.

Is there a way to maintain contact restrictions in OCO?

Solution

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