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Work Items Assigned to Default Resource Instead of Group Resource (Doc ID 1230969.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form

Symptoms

When a group resource is assigned to a customer, the strategy work items should be assigned to one of the resources within the group assigned to that customer.

The problem here is when a group resource is assigned, the work item is being assigned to the Default Resource (IEX: Strategy Assignment Default Resource) instead of one of the resources in the group.

Note:  This problem only effects a Group Resource setup.

Cause

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In this Document
Symptoms
Cause
Solution


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