Work Items Assigned to Default Resource Instead of Group Resource
(Doc ID 1230969.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form
When a group resource is assigned to a customer, the strategy work items should be assigned to one of the resources within the group assigned to that customer.
The problem here is when a group resource is assigned, the work item is being assigned to the Default Resource (IEX: Strategy Assignment Default Resource) instead of one of the resources in the group.
Note: This problem only effects a Group Resource setup.
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