Work Items Assigned to Default Resource Instead of Group Resource

(Doc ID 1230969.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form


When a group resource is assigned to a customer, the strategy work items should be assigned to one of the resources within the group assigned to that customer.

The problem here is when a group resource is assigned, the work item is being assigned to the Default Resource (IEX: Strategy Assignment Default Resource) instead of one of the resources in the group.

Note:  This problem only effects a Group Resource setup.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms