Multiple Authorizations Sent In Case Of Credit Card Authorization Failure (Doc ID 1231273.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 11-APR-2013***

Symptoms


On : 11.5.10.2 version, Transaction Payment

Find purchase release program sends multiple mail to First data every time it runs for re-authorization of failed credit card.

EXPECTED BEHAVIOR
-----------------------
Expect not send multiple authorization.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Dropship sales order
2. Pay this order using credit card.
3. Make the credit card fail authorization.
4. Requisition import program sends mail to First data every time it runs for re-authorization of failed credit card.

Cause

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