A Recurring Benefit Deduction is Intermittently not Deducted for Some Employees (Doc ID 1232574.1)

Last updated on DECEMBER 13, 2016

Applies to:

Oracle HRMS (US) - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

During Open enrollment, a new element was created to support a new Health Benefit plan. It is found out that, although there is an element entry with correct entry value for all the eligible employees, deductions are not coming off correctly.  For some EE's deductions didn't start or some employees had correct deductions in the start, but now they have 0 deduction. There was no change in assignment, Benefits or element entries for all these employees.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up new plan
2. Set up new benefits element
3. Employee enrolls in plan
4. Run payroll and find some employees don't get correct deduction

Cause

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