Contact Center Form Service Request Tab Shows Wrong Value In Owner Field
(Doc ID 1233164.1)
Last updated on FEBRUARY 22, 2019
Oracle Teleservice - Version 12.1.2 and later Information in this document applies to any platform.
Find that there is a wrong display about the SR Owner field in the Service Request Tab of the Contact Center Form
Steps To Reproduce
The issue can be reproduced at will with the following steps: 1.Open Contact Center form 2.Service Request Tab 3.Try to create new service request 4.Click on Owner LOv and select value and create a SR 5.Re-query the SR. In the owner field it displays source name and not resource name
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