ECO Request Comment Reminder Email Notifications Are Sent Every Day Even Though Days To Respond Set to Greater than 1 day. (Doc ID 1233555.1)

Last updated on JANUARY 03, 2023

Applies to:

Symptoms

On : 11.5.10.2 version, Change Management
Find Users are receiving email notifications irrespective of correct update on the EC for Days to Respond to greater than 1 day this was working normal before meaning the email notification use to go after set number of Days to Respond update on the EC

EXPECTED BEHAVIOR
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Expect the email notification to go after set number of Days to Respond update on the EC

STEPS
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The issue can be reproduced at will with the following steps:
1. Query EC > update EC workflow > Add steps > update days to respond to greater than 1 day > progress EC

See that notifications are received everyday.

Due to this issue, Users are getting emails everyday instead of the actual "Days to Respond" set on the specific ECO change step.

Changes

Cause

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