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Saving a Service Request Is Slow Due to Query In Procedure Cs_wf_event_pkg.Raise_servicerequest_event (Doc ID 1234324.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

Error
Find that saving a Service Request creates performance issues. It takes more than a minute to wait for the process to go through.

Steps to Reproduce
The issue can be reproduced at will with the following steps:

  1. Choose responsibility “Service”
  2. Navigate to Service Requests => Create Service Requests
  3. Create a new Service Request by entering some fields.
  4. Press “Save”. It takes a long time to process.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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