Saving a Service Request Is Slow Due to Query In Procedure Cs_wf_event_pkg.Raise_servicerequest_event
(Doc ID 1234324.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
Find that saving a Service Request creates performance issues. It takes more than a minute to wait for the process to go through.
Steps to Reproduce
The issue can be reproduced at will with the following steps:
- Choose responsibility “Service”
- Navigate to Service Requests => Create Service Requests
- Create a new Service Request by entering some fields.
- Press “Save”. It takes a long time to process.
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