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Adjustments Status Shows "Approved" When User Has No Approval Limit (Doc ID 1234423.1)

Last updated on FEBRUARY 11, 2019

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.
Customer Accounts workbench


Symptoms

Users with no approval limits are able to enter adjustments and status
displays as approved. The users are aware that they should not save the
record with the status of approved so they will exit out without saving.

Steps to Reproduce it:

Collections> Customer Accounts > enters applicable information.
Select Customer
Account Details
When transaction line displays, selects the Adjust button.
The message that "Approval limits have not been set for you" shows.
User enters Activity Name, tabs to Amount field for auto-population. Selects
Comments tab to assign the Reason (which is required in our setup). Once
the Comments tab displays, "Awaiting Approval"
Then go back and press 'Call'.
Fill out any information and Save.
Go back ad do another adjustment. This time status displays as "Approved"
when expected result is "Awaiting Approval".

Cause

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In this Document
Symptoms
Cause
Solution
References


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