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RMA Created From CSD iSupport Process Workflow Does Not Create RMA In Booked Status (Doc ID 1234711.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.1.1 and later
Information in this document applies to any platform.
csdviswb.pls
CSDREPLN.fmx

Symptoms

When using the 12.1.1 version of the Depot Repair module, and attempting to create a Repair Order, the following error occurs.

ERROR
-----------------------
"the repair number created for SR nnnnn is nnnnn and RMA number is not booked."



The issue can be reproduced at will with the following steps:
1. Login into Depot Repair HTML Page
2. Create new order

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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