RMA Created From CSD iSupport Process Workflow Does Not Create RMA In Booked Status (Doc ID 1234711.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Depot Repair - Version 12.1.1 and later
Information in this document applies to any platform.
csdviswb.pls
CSDREPLN.fmx

When using the 12.1.1 version of the Depot Repair module, and attempting to create a Repair Order, the following error occurs.

ERROR
-----------------------
"the repair number created for SR nnnnn is nnnnn and RMA number is not booked."

The issue can be reproduced at will with the following steps:
1. Login into Depot Repair HTML Page
2. Create new order

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.