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iStore Guest User Cannot Browse Site When Access Is Restricted For Certain Responsibilities (Doc ID 1237563.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle iStore - Version 11.5.10.2 to 12.2.9 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

--Problem

After setting up two stores for different operating units with restrict access by responsibility find that the Guest user is not allowed access -

1. Store 1 -is connected to responsibility IBE_CUSTOMER_XX (Operating Unit 1)

2.Store 2 - is connected to responsibility IBE_CUSTOMER (Operating Unit 2 )

The Sites are setup with the following flags checked ;-
"Allow un-registered users to browse the site"
"Restrict Customer Access By Resp"

However, when a Guest user (walk-in) attempts to access the store they are not allowed to view the site and the login with password screen is shown.


--Expected Behaviour

The Guest user should be able to access the store without having to login.

--Steps

1. Setup Two stores with access restricted by responsibility and allow un-registered users (walk-in users)
2. Add both responsibilities to Guest user
3. Attempt to access iStore as Guest user and login screen is shown

--Business Impact

Due to this issue, guest users are unable to access store

Cause

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In this Document
Symptoms
Cause
Solution


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