Customer Form, Contacts Issue: Creating a New Contact Raises the Error: A value must be entered for Address Line 1

(Doc ID 1238114.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Receivables - Version 12.1.2 and later
Oracle Customers Online - Version 12.1.2 and later
Oracle Trading Community - Version 12.1.2 and later
Information in this document applies to any platform.


In release 12.1.2 and 12.1.3, when creating a new customer Contact at the Site Level, the system requires an address. When one is not provided, the following error is raised:

A value must be entered for Address Line 1

Steps to Reproduce:
Responsibility: Receivables Manager.
Navigation: Customers > Standard

Create a Customer, define an Account and a Site, and then create a Contact for that site. Upon saving the error is raised.

In 11i Receivables Application, creating a contact at the site level, did not require we enter an address for the contact.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms