Customer Form, Contacts Issue: Creating a New Contact Raises the Error: A value must be entered for Address Line 1 (Doc ID 1238114.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Receivables - Version 12.1.2 and later
Oracle Customers Online - Version 12.1.2 and later
Oracle Trading Community - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

In release 12.1.2 and 12.1.3, when creating a new customer Contact at the Site Level, the system requires an address. When one is not provided, the following error is raised:

A value must be entered for Address Line 1

Steps to Reproduce:
Responsibility: Receivables Manager.
Navigation: Customers > Standard

Create a Customer, define an Account and a Site, and then create a Contact for that site. Upon saving the error is raised.

In 11i Receivables Application, creating a contact at the site level, did not require we enter an address for the contact.

Cause

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