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Error When Trying to "Add to Return" - "ORA-20001: APP-FND-01728: An Assignment Does Not Exist for These Parameters." (Doc ID 1238116.1)

Last updated on MAY 10, 2022

Applies to:

Oracle iStore - Version and later
Information in this document applies to any platform.


When attempting to return some items in iStore,
the following error occurs.

The application is currently not available or an unexpected error has occured. Please try again later.
If this message persists, please contact the system administrator.

The HTML source of the error page shows the below error:

The issue can be reproduced at will with the following steps:
1. Click on 'Orders'
2. Click on 'Returns'
3. Click on 'Return Items'
4. Select the Search criteria as 'Order Number' in create return: search and select items
5. Select item to return from the search result
6. Click on 'Add to Return'


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