When Service Request is Copied "Respond By" Fails to Copy

(Doc ID 1241104.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to copy a Service Request (Tools Menu) the resulting 'copied' Service Request does not include the "Respond By" field.  This fails to copy correctly.

STEPS
=========
(R) Service
1.  Open Existing Service Request
2.  Tools -> Copy Service Request
3.  Select desired copy options
4.  "Respond By" field fails to show in resulting Copied Service Request

Cause

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