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When Service Request is Copied "Respond By" Fails to Copy (Doc ID 1241104.1)

Last updated on MAY 10, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When attempting to copy a Service Request (Tools Menu) the resulting 'copied' Service Request does not include the "Respond By" field.  This fails to copy correctly.

Steps to Reproduce

(R) Service
1.  Open Existing Service Request
2.  Tools -> Copy Service Request
3.  Select desired copy options
4.  "Respond By" field fails to show in resulting Copied Service Request




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