When Service Request is Copied "Respond By" Fails to Copy
Last updated on FEBRUARY 28, 2018
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When attempting to copy a Service Request (Tools Menu) the resulting 'copied' Service Request does not include the "Respond By" field. This fails to copy correctly.
1. Open Existing Service Request
2. Tools -> Copy Service Request
3. Select desired copy options
4. "Respond By" field fails to show in resulting Copied Service Request
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