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When Service Request is Copied "Respond By" Fails to Copy (Doc ID 1241104.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to copy a Service Request (Tools Menu) the resulting 'copied' Service Request does not include the "Respond By" field.  This fails to copy correctly.

Steps to Reproduce

(R) Service
1.  Open Existing Service Request
2.  Tools -> Copy Service Request
3.  Select desired copy options
4.  "Respond By" field fails to show in resulting Copied Service Request

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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