How Service Requests and their Contacts are Linked - Usage of CS_HZ_SR_CONTACT_POINTS Table (Doc ID 1242345.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
Tables:
. CS_INCIDENTS_ALL_B
. CS_HZ_SR_CONTACT_POINTS
Key:
. INCIDENT_ID
. PARTY_ID

Goal

- How is the data populated in CS_HZ_SR_CONTACT_POINTS table?
- What is the definition of the Primary Contact record?
- What would be the basic queries connecting Service Requests, Customer and Contact Points?

 

Solution

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