How Service Requests and their Contacts are Linked - Usage of CS_HZ_SR_CONTACT_POINTS Table
(Doc ID 1242345.1)
Last updated on MARCH 05, 2019
Applies to:Oracle Teleservice - Version 126.96.36.199 and later
Information in this document applies to any platform.
- How is the data populated in CS_HZ_SR_CONTACT_POINTS table?
- What is the definition of the Primary Contact record?
- What would be the basic queries connecting Service Requests, Customer and Contact Points?
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