How Service Requests and their Contacts are Linked - Usage of CS_HZ_SR_CONTACT_POINTS Table
Last updated on APRIL 20, 2017
Applies to:Oracle Teleservice - Version 220.127.116.11 and later
Information in this document applies to any platform.
- How is the data populated in CS_HZ_SR_CONTACT_POINTS table?
- What is the definition of the Primary Contact record?
- What would be the basic queries connecting Service Requests, Customer and Contact Points?
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