CSM_PROC_EMAIL_MQ reports 'Email preference is disabled for user' (Doc ID 1246394.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 23-Mar-2012***

Executable:CSM_PROC_EMAIL_MQ module - Process Email Mobile Queries


Symptoms

Using the Email Mobile Queries feature in 12.1.3 to send emails with commands to execute mobile queries and have the CSM_PROC_EMAIL_MQ module: Process Email Mobile Queries concurrent program process them, find that the logfile says:

Email preference is disabled for user: <email_address>

Where <email_address> represents the sender of the incoming email.

The entire log looks like this:

 +---------------------------------------------------------------------------+

Field Service/Palm: Version : 12.0.0

Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.

CSM_PROC_EMAIL_MQ module: Process Email Mobile Queries
+---------------------------------------------------------------------------+

Current system time is 20-OCT-2010 13:04:44

+---------------------------------------------------------------------------+

Start of Process Mobile Query Manager Concurrent program
SMTP Host Name : icsun01.us.oracle.com
IMAP Host Name : icsun01.us.oracle.com
SSL Enabled : N
IMAP User Name : viscrm03_1@icsun01.us.oracle.com
Get the password from FND
IMAP User Password : ************************************************************
Create a new Email session
Successfully created a Email Session
Set the database connection using: jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS_LIST=(LOAD_BALANCE=YES)(FAILOVER=YES)(ADDRESS=(PROTOCOL=tcp)(HOST=celalnx18.us.oracle.com)(PORT=10200)))(CONNECT_DATA=(SID=viscrm03)))
Open the INBOX folder and fetch unprocessed mails
Total new mails found: 2
*****************START: Processing Email ********************
PROCESS Mobile Query Email: Mytasks
From: jos.de.graaf@oracle.com
Subject: Mytasks
Email preference is disabled for user: xxx@oracle.com
DELETE Mobile Query Email: Mytasks
*****************END: Processing Email ********************
Done mail processing. Now close the INBOX folder and email store.
Process Mobile Query Manager Concurrent program completed successfully
+---------------------------------------------------------------------------+
Start of log messages from FND_FILE
+---------------------------------------------------------------------------+
+---------------------------------------------------------------------------+
End of log messages from FND_FILE
+---------------------------------------------------------------------------+


+---------------------------------------------------------------------------+
Executing request completion options...

Output file size:
0


Output is not being printed because:
The print option has been disabled for this report.

+------------- 1) PRINT   -------------+
+--------------------------------------+


Finished executing request completion options.

+---------------------------------------------------------------------------+
Concurrent request completed successfully
Current system time is 20-OCT-2010 13:04:49

+---------------------------------------------------------------------------+



Steps to Reproduce

  1. Send an email with subject Mytasks to the email address as referenced in profile option 'CSM: Email IMAP User Name'
  2. Run the Process Email Mobile Queries concurrent program

Cause

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