Performance Issue Creating Service Requests From Email Center
(Doc ID 1248758.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle Email Center - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
Email Center
It is found that opening an SR from the email center agent console (reply window -> create SR) is slow.
Takes 5 mins compared to 30 sec's expected.
This means performance is effected.
This effects ALL agents on creation of ALL SR's.
The SR form version is CSXSRISR 11.5.637.11510.147
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |