Performance Issue Creating Service Requests from Email Center (Doc ID 1248758.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Email Center

It is found that opening an SR from the email center agent console (reply window -> create SR) is slow.

Takes 5 mins compared to 30 sec's expected.

This means performance is effected.

This effects ALL agents on creation of ALL SR's.

The SR form version is CSXSRISR 11.5.637.11510.147

Cause

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