Performance Issue Creating Service Requests from Email Center
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Email Center - Version 18.104.22.168 and later
Information in this document applies to any platform.
It is found that opening an SR from the email center agent console (reply window -> create SR) is slow.
Takes 5 mins compared to 30 sec's expected.
This means performance is effected.
This effects ALL agents on creation of ALL SR's.
The SR form version is CSXSRISR 11.5.637.11510.147
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