Trade Management Claims Approval Workflow Slow Performance (Doc ID 1250284.1)

Last updated on MARCH 15, 2017

Applies to:

Oracle Trade Management - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

The Trade Management Claims approval workflow process is very slow.

The trace file for the issue shows the select statement with the performance issue is: 

SELECT AMOUNT_APPLIED
FROM
AR_RECEIVABLE_APPLICATIONS WHERE APPLICATION_REF_TYPE = 'CLAIM' AND
APPLIED_PAYMENT_SCHEDULE_ID = -4 AND DISPLAY = 'Y' AND
SECONDARY_APPLICATION_REF_ID = :B1


Rows Row Source Operation
------- ---------------------------------------------------
1 TABLE ACCESS BY INDEX ROWID AR_RECEIVABLE_APPLICATIONS_ALL (cr=106861 pr=61932 pw=0 time=186537167 us)
498761 INDEX RANGE SCAN AR_RECEIVABLE_APPLICATIONS_N8 (cr=4137 pr=2736 pw=0 time=12482187 us)(object id 30818)


Rows Execution Plan
------- ---------------------------------------------------
0 SELECT STATEMENT MODE: ALL_ROWS
1 FILTER
498761 TABLE ACCESS MODE: ANALYZED (BY INDEX ROWID) OF
'AR_RECEIVABLE_APPLICATIONS_ALL' (TABLE)
0 INDEX MODE: ANALYZED (RANGE SCAN) OF
'AR_RECEIVABLE_APPLICATIONS_N8' (INDEX)



Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms