FRM-40735:WHEN-CREATE-RECORD Trigger Raised Unhandled Exception ORA-06502

(Doc ID 125204.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Service Contracts - Version 11.5.9 to 12.0.4 [Release 11.5 to 12]
Information in this document applies to any platform.


When trying to open a contract that was previously saved receive the following error:

FRM-40735: WHEN-CREATE-RECORD trigger raised unhandled exception ORA-06502

ORA-20001: Program error: Please inform your system administrator or support representative that:

jtf_griddb.getSeriali zedTableDef reports error:

The metadata definition (datasource) <null> for grid

The error is either in the form or may occur if any part of the metadata
definition is missing.
ORA-06512: at "APPS.APP_EXCEPTION", line 47
ORA-06512: at "APPS.JTF_GRIDDB", line 58
ORA-0 6512: at "APPS.JTF_GRIDDB", line 200
ORA-06512: at "APPS.JTF_GRIDDB", line 1317
ORA-06512: at "APPS.JTF_GRIDDB", line 1778

Steps to reproduce:

1. Go to (R) Service Contracts Manager (N) Launch Contracts
2. Go to the Search icon and query up a previously created Contract.
3. Right click on the contract in the search result window and select to Open Contract





Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms