SR Form: Time Zone Is Removed When Changing Contacts
(Doc ID 1252578.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 188.8.131.52 and later
Information in this document applies to any platform.
Form:CSXSRISR.FMB - Create Service Requests
When using the Service Request form (CSXSRISR) and changing the primary contact on a Service Request the Timezone of the contact is blanked out.
Steps to Reproduce
(N) Service Requests -> Query existing SR
- Enter Contact>Save>
- Contacts/Addresses tab> Add a new contact> Check Primary box for new contact> Save.
- Timezone value (in the Header) disappears , even though the new contact has a valid timezone.
- Re-query the SR and you will see the timezone is now present where before it was blank
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