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SR Form: Time Zone Is Removed When Changing Contacts (Doc ID 1252578.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
Form:CSXSRISR.FMB - Create Service Requests


Symptoms

When using the Service Request form (CSXSRISR) and changing the primary contact on a Service Request the Timezone of the contact is blanked out.

Steps to Reproduce
(R) Service
(N) Service Requests -> Query existing SR

  1. Enter Contact>Save>
  2. Contacts/Addresses tab> Add a new contact> Check Primary box for new contact> Save. 
  3. Timezone value (in the Header) disappears , even though the new contact has a valid timezone.
  4. Re-query the SR and you will see the timezone is now present where before it was blank

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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