My Oracle Support Banner

SR Form: Time Zone Is Removed When Changing Contacts (Doc ID 1252578.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.
Form:CSXSRISR.FMB - Create Service Requests


When using the Service Request form (CSXSRISR) and changing the primary contact on a Service Request the Timezone of the contact is blanked out.

Steps to Reproduce
(R) Service
(N) Service Requests -> Query existing SR

  1. Enter Contact>Save>
  2. Contacts/Addresses tab> Add a new contact> Check Primary box for new contact> Save. 
  3. Timezone value (in the Header) disappears , even though the new contact has a valid timezone.
  4. Re-query the SR and you will see the timezone is now present where before it was blank





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.