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RMA Transaction Error: Multiple Active Instances Found For The Item Attributes Provided (Doc ID 1255054.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


csipirmb.pls
csi_rma_receipt_pub
CSI_TXN_MULT_INST_FOUND

Symptoms

When attempting to process RMA Receipt transactions for Lot controlled items in Depot Repair /IB the following error occurs.

Multiple active instances found for the item attributes provided


STEPS
1. Create Repair Order in Depot Repair
2. Process the logistics lines for the Install Base item instance for the RMA number
3. Perform RMA Receipt transaction using the Mobile Forms Interface
4. Review the Transaction Errors Processing form. IB instance does not get updated due to the error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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