RMA Transaction Error: Multiple Active Instances Found For The Item Attributes Provided
(Doc ID 1255054.1)
Last updated on JULY 14, 2020
Applies to:Oracle Installed Base - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When attempting to process RMA Receipt transactions for Lot controlled items in Depot Repair /IB the following error occurs.
1. Create Repair Order in Depot Repair
2. Process the logistics lines for the Install Base item instance for the RMA number
3. Perform RMA Receipt transaction using the Mobile Forms Interface
4. Review the Transaction Errors Processing form. IB instance does not get updated due to the error.
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