R12 Document Sorting Within PPR Causes An Error You Have Encountered An Unexpected Error
Last updated on MARCH 08, 2017
Applies to:Oracle Payments - Version: 12.0.4 to 12.1.3 - Release: 12.0 to 12.1
This problem can occur on any platform.
When attempting to to sort documents within a PPR with status Pending Proposed Payment Review,
the following error occurs.
'You have encountered an unexpected error. Please contact the System Administrator for assistance'
The issue can be reproduced at will with the following steps:
1. Create a PPR
2. Once status is Pending Proposed Payment Review
3. Click Action button
4. Select one payment, documents under it will appear
5. Sort documents using column headers, i.e. Reference Number
6. Error message 'You have encountered an unexpected error. Please contact the System Administrator for assistance' appears
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms