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Close Enrollments Process Error 'ORA-20001: BEN_91769_NOONE_TO_PROCESS' (Doc ID 1256688.1)

Last updated on AUGUST 04, 2020

Applies to:

Oracle Advanced Benefits - Version 12.1.2 and later
Information in this document applies to any platform.


When attempting to submit the Close Enrollments Process, the following error occurs:

No person got selected with above selection criteria.

The selection criteria you chose resulted in no persons being selected. Choose different selection criteria or reduce the number of parameters you select. Error occurred in the following package : ben_close_enrollment.process.
ORA-20001: BEN_91769_NOONE_TO_PROCESS: N, PROC, ben_close_enrollment.process

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Submit the Close Enrollments Process.
- Close Enrollment process produces the error and life events are not closed.

Life events can be closed without error directly on the Person Life Events form.


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