Close Enrollments Process Error 'ORA-20001: BEN_91769_NOONE_TO_PROCESS'
(Doc ID 1256688.1)
Last updated on AUGUST 04, 2020
Applies to:Oracle Advanced Benefits - Version 12.1.2 and later
Information in this document applies to any platform.
When attempting to submit the Close Enrollments Process, the following error occurs:
The selection criteria you chose resulted in no persons being selected. Choose different selection criteria or reduce the number of parameters you select. Error occurred in the following package : ben_close_enrollment.process.
ORA-20001: BEN_91769_NOONE_TO_PROCESS: N, PROC, ben_close_enrollment.process
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Submit the Close Enrollments Process.
- Close Enrollment process produces the error and life events are not closed.
Life events can be closed without error directly on the Person Life Events form.
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