Close Enrollment Process Errors With "No person got selected with above selection criteria" (Doc ID 1256688.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Advanced Benefits - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version in Oracle Advanced Benefits,

When attempting to Run the close enrollments process after running the default enrollments process, the following error occurs:

No person got selected with above selection criteria.

The selection criteria you chose resulted in no persons being selected. Choose different selection criteria or reduce the number of parameters you select. Error occurred in the following package : ben_close_enrollment.process.
ORA-20001: BEN_91769_NOONE_TO_PROCESS: N, PROC, ben_close_enrollment.process



Steps to Reproduce:
The issue can be reproduced at will with the following steps:

- Gave the Open Enrollment.
- Ran default enrollment as of 12.02.2010. It completed and process that person.
- ran Close enrollment for that person only and it didn't pick that person
- Close Enrollment process errored and life event is not closed.
- Where as when try to close from View Person life events form, it closes fine.

 

Cause

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