Custom Workflow Send Notification In Plain Text Even Though User Preference Is Set To HTML

(Doc ID 1259444.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for relevance on 6-Sep-2014***


Find that custom workflow send notification in plain text even though user preference is set to HTML.
even though the notification preference = 'MAILHTML>HTML mail with attachments' for the user.


Expect that the notification email would be in HTML format.


1. Order Management Super User
2. Open sale order form
3. Enter new order of transaction type 'Test Hardware' and save.
4. Then to to Actions > Progress order > Approval Eligible.
5. Workflow get submitted and send a notification to person set up in profile OM: Notification approver.
    But this notification is plain text format.


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