Custom Workflow Send Notification In Plain Text Even Though User Preference Is Set To HTML (Doc ID 1259444.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for relevance on 6-Sep-2014***

Symptoms

Find that custom workflow send notification in plain text even though user preference is set to HTML.
even though the notification preference = 'MAILHTML>HTML mail with attachments' for the user.

EXPECTED BEHAVIOR

Expect that the notification email would be in HTML format.

STEPS TO REPRODUCE:

1. Order Management Super User
2. Open sale order form
3. Enter new order of transaction type 'Test Hardware' and save.
4. Then to to Actions > Progress order > Approval Eligible.
5. Workflow get submitted and send a notification to person set up in profile OM: Notification approver.
    But this notification is plain text format.

Cause

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