My Oracle Support Banner

OEXOEORD - Configurator Can't Find By Item Number (Doc ID 1259844.1)

Last updated on SEPTEMBER 23, 2019

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Item Usage

Cannot find that Configurator item

EXPECTED BEHAVIOR
-----------------------
Expect item should be displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Setup system profile: OM: Use Configurator = "No".
1. Create SO: XXXXXX7
2. Enter PTO Model Line
3. Click Configurator button
4. Find "%S1XXXXX%", return nothing.
5. Find "%", return whole BOM.
6. Find "%S1XXXXX%", return the result I expect.
If I don't find all items in BOM first, I can't find specific item.
Usually, There are more than 10,000 lines in PTO BOM. It takes unnecessary time to find whole BOM first.  Expect to directly find specific item number.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.