IEX: Strategy Management Assigning Incorrect Collectors (Doc ID 1263415.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

IEX: Strategy Management assigning incorrect collectors.

When we click on the "Change Strategy" button in the strategy tab it allows to assign a different strategy to the customer location but the work items are assigned to the default collector instead of the Actual collector assigned.

Cause

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