My Oracle Support Banner

Customer Form, Address Error: When Querying A Customer Address Containing Single Quotes (Doc ID 1263463.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version: 12.1.2 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.

Symptoms

When querying on the address1 field in the Customer Account Site Address form for a name containing single quote character, the following error occurs.

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

Steps to Reproduce:
  1. Responsibility: Receivables Manager
    Navigation: Customers > Customers
  2. Query an existing customer record
  3. On the customer account record, select the Details icon.
  4. In the Sites tab, enter a value for Address Line 1 field and click on Go. The error is raised.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
  Symptoms
  Cause
  Solution
     1. Bug Summary
     2. Fixed File(s)
     3. Recommended Patch(es)
     4. Solution Steps
  References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.